10th International Congress on Information and Communication Technology

Authors - Paula Cristina De Almeida Marques, Paulo Alexandre Teixeira Faria de Oliveira
Abstract - This further underscore the need to have crisis resilience capabilities in a continuously evolving healthcare environment; especially in the wake of global crises such as COVID-19. This paper explores the impact of intelligent systems in the healthcare system. How to make resilient in crisis, and limits that analysis by comparing with Balanced Scorecard (BSC). When a hospital implements AI and ML technologies, it can dramatically enhance crisis surveillance, reduce the time needed for escalation predictions, and facilitate timely interventions accompanied by quick reactions to unexpected events. Based on multiple case studies, the literature review suggests that intelligent systems can greatly assist in resource optimization, operational efficiency improvement, and crisis decision making. Similarly, to how these perspectives are used to evaluate intelligent systems, BSC analyses them through four financial perspectives: customer; internal processes and growth and learning. We uncovered more than a billion euros respective and on average in value that could be gained fleet of 5G-enabled smart bicycles, specifically contribute to operational efficiency and clinical effectiveness in times of crisis by integrating smart systems. In addition to highlighting the importance of support from upper management an ongoing tailoring of smart systems to assist in the accomplishment of economic alignment to the strategic goals of healthcare organizations The Balanced — So, this study sets out that intelligent systems in health care with the Balanced Scorecard would provide a rapid response health system able to respond appropriately towards forthcoming crises. But there could be for policymakers and health care managers, provide incentives for the strategic integration of these technologies to support crisis management abilities, as well as more general benefits for human health.