10th International Congress on Information and Communication Technology

Authors - Unaizah Mahomed, Machdel Matthee
Abstract - The use of Professional Social Media Platforms (PSMPs) has become more popular in recent years. As COVID-19 spread globally the world was forced to fast-track digitalisation, remote and hybrid working models as well as the need for online hiring. This systematic literature review aims to give insight into understanding the role of artificial intelligence (AI) algorithms in professional social media platforms as well as gauge a deeper understanding for the need of these AI algorithms. This systematic literature review incorporates findings from previously published peer-reviewed literature to understand how AI-driven systems are used to improve hiring through professional social media platforms. The contents of this review address benefits related to hiring that include but is not limited to, the applications of AI algorithms in PSMPs, candidate screen and sourcing, job matching, and efficiency, as well as some concerns such as algorithmic bias, user privacy, regulations and ethical considerations. Significant effects on stakeholders have also been addressed within this review as well as the gaps within the research.