10th International Congress on Information and Communication Technology

Authors - Cansu Cigdem EKIN, Mehmet Afsin YUCE, Emrah EKMEN, Gokay GOK, Ibrahim UGUR
Abstract - This study presents a preliminary assessment of the reliability and validity of a technology acceptance model UTAUT (Unified Theory of Acceptance and Use of Technology) for KeyDESK, a health facility management system used in healthcare settings. The model evaluates key constructs of the UTAUT model to better understand the contextual adoption of health facility management systems. Data were collected from 2547 respondents comprising system operators and healthcare professionals who utilize the KeyDESK platform for task and service management. Reliability was assessed through internal consistency measures, which confirmed strong alignment across constructs. Convergent validity was established by evaluating shared variance and item relevance, while the distinctiveness of constructs was verified through cross-comparative analyses. Preliminary results suggest that all constructs fulfill reliability and validity criteria, ensuring the robustness of the measurement model. These results provide an empirical foundation for understanding user acceptance of health facility management systems and highlight areas for further model refinement. This study serves as a critical step towards conducting more comprehensive structural equation modeling (SEM) analyses in subsequent research.