10th International Congress on Information and Communication Technology

Authors - Key Sabbathany Togiana Tambunan, Nurul Sukma Lestari, Tri Wiyana
Abstract - This study aims to analyze the relationship between Perceived Usability, Perceived Information, Perceived Service interaction, Satisfaction, and Engagement among the associates and the organization to which they apply. The methodology in this research paper involved quantitative data collected from a sample of 200 associates working within luxurious five-star hotels in Jakarta that implement online application platforms in the job application process. The data processed utilized the SEMPLS. The findings have revealed that a higher level of Perceived Usability, clear Perceived Information, and Perceived Service Interaction unquestionably contributes to an increase in satisfaction and engagement among candidates. The novel perspective of this study contributes by associating Perceived Information and Perceived Service Interaction directly to user engagement in Jakarta’s luxury hotels, by offering an insight that management is encouraged to prosecute during the job application process. This study discovers the new finding of the need for change to a wider range of comprehension of how clear communication and relevant information mold the user experience. Focusing on the experience of users in the application platforms, this research provides a unique understanding for management to increase the success of recruitment and nurture an engaging work environment for potential associates. Future studies are encouraged to explore these dynamics through extensive research to achieve a better understanding of their long-term impact on employee performance and retention in the fast-changing hospitality industry.