10th International Congress on Information and Communication Technology in concurrent with ICT Excellence Awards (ICICT 2025) will be held at London, United Kingdom | February 18 - 21 2025.
Authors - WookJoon Sung Abstract - The COVID-19 pandemic necessitated an accelerated shift toward digital service provision within the public sector, creating both opportunities and challenges with respect to digital inclusivity. This study critically examines the roles of digital literacy, intrinsic motivation, and digital support in the utilization of COVID-19-related e-government services, revealing a notable paradox: reliance on digital support is associated with diminished engagement in digital public services. Using data from the 2020 Digital Divide Survey by South Korea's National Information Society Agency (NIA), this research employs multinomial logistic regression to elucidate the dynamics at play. Findings suggest that policies advancing digital competence, fostering user autonomy, and addressing restricted access to support in crises are essential for equitable digital service access during future crises.
